How To Unblock A Prison Call

To unblock a prison call, you must first determine if the block is on your personal phone or within the correctional facility's system. 1. Check Your Phone's Block List

. These companies often block numbers for billing issues or if a call was accidentally declined. how to unblock a prison call

• Customer Service: 1-800-844-6591
• Online: Securus.net (Create an account or log in)
• Unblock process: Ask for the “Advanced Technical Support” team. Explain that you are not blocking calls and suspect a carrier spam flag. Securus can issue a “carrier release” request to Verizon/AT&T/T-Mobile. This takes 2–3 days.

• Add the prison call number to your contacts. Then call your own carrier (Verizon, T-Mobile, etc.) and ask them to “whitelist” the specific inbound number from the facility.
• Turn off “Silence Unknown Callers” (iPhone) or “Spam Protection” (Android) temporarily to test if that was the issue.

4) Contact the inmate phone service provider

Step 1: Identify Who Blocked You

• Inmate full name and ID number
• Facility name and location
• Your full name, phone number, and account username
• Account number or billing ID (if available)
• Dates/times of attempted calls and error messages heard