| Issue | Solution | | :--- | :--- | | | Click "Forgot Password" on the login screen. Use your registered mobile/email to reset it. | | Data Not Saved | This is often due to "Session Timeout." Always write long answers in a Word file first, then copy-paste and save immediately. | | Wrong Service Records | If Section A (Service History) is wrong, do not submit the APAR. Look for a "Service Record Correction" module or contact your Admin/ESTT section physically to correct the master data. | | Unable to View PDF | Ensure your browser's pop-up blocker is disabled. The APAR opens in a new tab/window. | | Link Expired | If the submission deadline is passed, you cannot submit online. You may have to submit a physical copy or contact the Nodal Officer for the CSS module to reopen the window. |
For a new employee who has just received login credentials for https://sparrow-csss.eoffice.gov.in , the process of filling an APAR can be daunting. Here is a simplified workflow: https- sparrow-csss.eoffice.gov.in