Kerio Control Web Filter Is Not Activated Categorization Is Disabled Fixed [patched]
Quick Fix: Disable Reliability Detection
This error typically occurs when Kerio Control determines the Web Filter is "unreliable," usually because it failed to reach its categorization servers (Zvelo) multiple times.
If Kerio Control fails 10 consecutive DNS check queries within 1 minute, it considers the Web Filter "unreliable" and disables it automatically. support.keriocontrol.gfi.com Fix via SSH cd /opt/kerio/winroute ./tinydbclient "update SiteFilter set DetectReliability=0" /etc/boxinit.d/60winroute restart Use code with caution. Copied to clipboard Go to Status → License Information Look for:
- Go to Status → License Information
- Look for:
refreshing the license status
If your Kerio Control Web Filter is not activated and categorization is disabled, the fix is almost always a combination of and verifying internet connectivity . Once the firewall successfully communicates with the licensing server, the categorization engine will automatically re-enable, restoring your web filtering policies. the categorization engine will automatically re-enable
If the Web Filter disables itself because of DNS timeouts, you can force it to stay active by disabling the reliability check. Log in to the Kerio Control console via SSH . Navigate to the winroute directory: cd /opt/kerio/winroute Go to Status → License Information Look for: