Osticket Plugins !link! 【RELIABLE | ANTHOLOGY】

osTicket plugins — quick overview and recommended list

• Make plugin settings discoverable and self-documenting: include context help, default sensible values, and example use cases.
• Provide preview and dry-run modes for actions that modify tickets or external systems (e.g., bulk edits, migrations).
• Offer role-based access to plugin controls; logs and history should indicate which staff triggered plugin actions.
• Include audit trails for automated actions with linkable references to affected tickets.

1. Via SSH or File Manager, rename /include/plugins/[problem-plugin].phar to [problem-plugin].phar.bak.
2. The system will disable it automatically.
3. Check the error logs in /logs/osticket.log.

• Hook ticket creation, run a keyword match against indexed KB articles, attach top-3 suggestions to the initial reply, and log which suggestions were sent. Provide admin thresholds for match confidence.

• Custom form builders — create per-department forms and conditional fields.
• Field validators — enforce formats (phone, account numbers, etc.).