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Device won’t power on
| Symptom | Likely Cause | Fix | |---------|--------------|-----| | | Power adapter not seated / faulty cable | Re‑plug, try a different outlet or spare adapter. | | LED stays red | Firmware corruption or hardware fault | Perform a factory reset (Power + 10 s) then re‑install firmware via the app. | | No Wi‑Fi connection | Incorrect password or network incompatibility (2.4 GHz only) | Verify you’re using a 2.4 GHz network; re‑enter password. | | Audio dropouts / lag | Network congestion or Bluetooth interference | Move the router closer, switch to a less‑crowded Wi‑Fi channel (1, 6, 11). | | App can’t discover device | Device still in “setup mode” or on a different subnet | Restart the device, ensure your phone is on the same Wi‑Fi network. | | Sensor readings stuck | Sensor calibration needed | In the app, go to Sensor Settings → Calibrate and follow prompts. | | Overheating | Blocked ventilation or continuous high load | Power off, let it cool, ensure vents are clear, avoid stacking devices on top. | sone162 new