The feature you are asking about — — is typically accomplished through a built-in password recovery mechanism or a manual database reset process , depending on your access level and setup.
Replace <admin_username> with the admin username (default is admin ) and <new_password> with the new password you want to set. symantec endpoint protection manager reset admin password
This is the most commonly documented "reset" feature for complete lockout situations. It involves: resetting the admin password in Symantec Endpoint Protection
: If the account is locked due to too many failed attempts, the reset script typically unlocks it while resetting the password. It involves: Account Locking : If the account
If you’d prefer the to perform the reset, just say so, and I’ll provide them.
This is the nuclear option. Do not use this unless Methods 1 and 2 have failed, and you cannot access your backups. This method does not "recover" the password so much as it creates a new installation that points to your old database.