The Hardware Information Does Not Match With Your Dongle Autodata Hot -

Step-by-Step Fixes

The error "Hardware information does not match with your dongle" in Autodata typically occurs because the software's license or sentinel driver cannot verify the hardware ID (HWID) of your current machine . This is common after hardware changes, Windows updates, or improper driver installation.

2. Driver Corruption or USB Port Change

Verify software version compatibility:

Error: "The hardware information does not match with your dongle" in Autodata

• Install the Autodata client on another known-working PC and test the dongle there to confirm whether the problem is dongle- or PC-specific.

• Collect these items before contacting support:

  By methodically working through driver reinstalls, registry cleaning, reactivation, and testing on another PC, most users can restore full Autodata functionality within 30 minutes. If the dongle itself is physically damaged or has been blacklisted due to piracy, your only recourse is to contact Autodata directly for a legitimate replacement. Step-by-Step Fixes The error "Hardware information does not

  • [ ] Reinstalled Sentinel/HASP drivers (latest from Autodata/Thales).
  • [ ] Tested dongle on another PC – works / fails.
  • [ ] Checked Windows Device Manager for driver errors.
  • [ ] Synchronized system date/time.
  • [ ] Tried different USB port / rebooted.
  • [ ] Ran Autodata License Manager repair tool.

  3. Changed Computer Hardware